Who we are
Welcome to TonMerc Gifts and Flowers. We respect your privacy and are committed to protecting your data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, tonmercgiftsandflowers.com.
Our website address is https://tonmercgiftsandflowers.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We collect personal information that you voluntarily provide to us, such as:
- Name
- Email address
- Delivery address
- Phone number
- Payment details
How We Use Your Information
The information we collect is used for the following purposes:
- To process your orders and manage payments.
- To deliver products to your specified address.
- To send transactional communications (order confirmation, shipping updates).
- To improve our website’s functionality and services.
- To send promotional emails, if you have opted in to receive marketing communications.
We may also automatically collect information when you interact with our website, such as your IP address, browser type, and browsing activity.
Data Sharing
We may also automatically collect information when you interact with our website, such as your IP address, browser type, and browsing activity.
We do not sell, rent, or trade your data to third parties. However, we may share information with trusted service providers to process orders, such as:
- Payment processors
- Shipping companies
These providers are required to protect your data following legal requirements and our privacy policy.
Cookies
Our website uses cookies to improve user experience. Cookies are small files stored on your device that allow us to remember your preferences and track visits. You can control or delete cookies through your browser settings. If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data Security
We have implemented security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is completely secure. We do our best to protect your data, but cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices. Any updates will be posted on this page with an updated date.
Your Rights
You have the right to:
- Access and request copies of your data.
- Correct or update your information.
- Request deletion of your data.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at tonmerflowers@gmail.com.
Payment Terms
All payments made to TonMerc Gifts and Flowers are non-refundable except under specific circumstances.
Non-Refundable Policy:
- Payments are considered final and non-refundable once an order has been placed.
- Refunds will only be issued if the package has not been dispatched by our team.
- However, this is a rare occurrence as we strive to process and ship all orders promptly.
- We also advise our customers to ensure that they place an order two days in advance for easy shipment especially if the deli
Please ensure all details, including shipping addresses, are accurate before completing your purchase.
Deliveries & Order Placement
Important Delivery Information
Dear Valued Customer,
To ensure timely delivery and the best experience with Tonmerc Gifts and Flowers, please note the following guidelines:
For deliveries outside Nairobi County: Kindly place your order at least one or two days in advance to allow us sufficient time to prepare and arrange delivery to your location.
For deliveries within Nairobi County: You can place your order and expect to receive your package within 4 to 6 hours from the time the order is confirmed.
In case of any queries reach us through
TonMerc Gifts and Flowers
Email: tonmerflowers@gmail.com
Phone: 0795024000
Contact Us
If you have any questions or concerns regarding this privacy policy or your data, please contact us at:
Email: tonmerflowers@gmail.com
Phone: 0795024000
Facebook: TonMerc Flowers
Instagram: @TonMercFlowers
X (formerly Twitter): @TonMercFlowers
TikTok: @TonMercFlowers