Terms and Conditions for TonMerc Gifts and Flowers
1. Introduction
Welcome to Tonmerc Gifts and Flowers. By using our website (tonmercgiftsandflowers.com), you agree to the following terms and conditions.
2. Orders
All orders placed on our website are subject to product availability. We reserve the right to refuse or cancel an order if the product is not available or if there are errors in pricing or descriptions.
3. Payment Terms
- All payments made to TonMerc Gifts and Flowers are non-refundable, except under the following conditions:
- A refund will only be issued if the package has not been dispatched by our team. However, this rarely happens.
4. Delivery Terms
- For deliveries outside Nairobi County, please ensure you place your order at least one or two days in advance.
- For deliveries within Nairobi County, orders can be placed and received within 3 to 6 hours.
5. Returns and Refunds
- Products cannot be returned unless they are damaged or incorrect upon delivery.
- Refunds will only be considered if the package has not been dispatched.
6. Liability
Tonmerc Gifts and Flowers is not liable for any delays, damage, or misplacement of products due to incorrect delivery information provided by the customer.
7. Changes to These Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page.
8. Contact Us
For any questions, please contact us at:
- Email: tonmerflowers@gmail.com
- Phone: 0795024000